Plant Shipping Policy
General Shipping
- Plants are shipped on Monday and Tuesday and Thursday, based on destination and via USPS Priority 2-3 day. UPS may be used if shorter ship time is guaranteed.
- We reserve the right to postpone shipping up to two weeks due to heatwaves or other circumstances that may cause delays in shipping or unnecessary damage to the plants.
- Plants are shipped in soil, in a plastic nursery pot. We may elect to size down nursery pots to aid in shipping. In certain cases, plants may be shipped bare root depending on the destination state and regulations.
- Our job is to choose the healthiest and best looking plant(s) for you.
- We guarantee that all of our plants are in healthy condition free from visible pests and disease at the time of sale. Once a plant is delivered to you it is beyond our control, and we can not be responsible for a plant behavior.
Agricultural Restrictions & Disclaimer
- Although we ship pottery to most states in the US, we cannot ship to Alaska, Hawaii, or Puerto Rico because of stringent regulations in agriculture.
- Some states including California & Arizona have very restrictive rules concerning plants shipped to them, and may confiscate the plant upon entering the state.
- Buyer ordering plants must understand their state's regulations, we will not be responsible for refunding any plants that have been confiscated by border control.
Upon Arrival
- Do not leave your box outside in cold or hot weather for an extended period to ensure any environmental-related stress is minimal.
- Open your box carefully. We try our best to package our plants in a way that will minimize or eliminate shifting during shipping, however, sometimes items can loosen or shift in transit. You also want to unpack slowly to avoid tearing any leaves or breaking stems.
- Plants usually go through an adjustment period while they acclimate to their new environment. To reduce stress, we recommend for the first 48 hours, wait before repotting, keep plant out of direct light, isolate your plants, and use a humidity tent if possible.
- Occasionally, yellowing leaves, wilting, or dropping leaves may occur from shipping stress. These plants will need a bit of extra care but should bounce back with time.
Photo Representation
Sometimes you will receive the exact plant on the photos. However at times photos posted on Monique’s Garden social sites may be only representing the most average looking plant in stock. This means the plant you receive may have slightly different variegation, fullness, or length. Depending the time elapsed from the creation of the post to the date of your purchase, the possibility that the plant(s) on the photos has incur slight changes, perhaps losing a leaf or growing an extra limb, or even changing colors depending the characteristics of the plant, is to be considered. If this is of concern, please ask before purchasing. You will not be reimbursed for not having received the exact plant on pictures, or if the plant has changed throughout the course of time.
- Less full or less variegated plants are not an acceptable reason for a return/refund.
- Please feel free to ask if plant being shipped is the exact one on photos before purchasing.
