Refunds
- Refund policy only applies if pest/disease issues are evident upon arrival and are on a case by case basis and any issue should be brought to our attention within 24 hours of delivery.
- Customers must understand there are risks associated with shipping any plant, no matter the distance. We do our best to list plants we feel travel the best, however, plants are living things and some things are out of our control. By purchasing a plant from us, or anywhere online, you assume the risk that loss is a possibility and the plant(s) may not bounce back.
- We diligently check to make sure plants are healthy and pest free. If there is an issue with your plant, please send photos to 407 485-9466 along with your order number and a description of the issue. We will evaluate your issue and determine if a refund or reship is in order. Again, wilted leaves, yellowing leaves, or dropping leaves may occur from shipping stress. These plants will need a bit of extra care but do not qualify for refund.
- Please do not remove the newly arrived plant from the pot and as this can cause extra stress to the plant. If removed you will not be reimbursed.
- If the plant for any reason is returned it will need to be returned in the same condition as it was received. If the plant is shipped more than two days after arrival and having contacted me you will not be reimbursed.
- Replacement plant shipping cost is at the customer’s expense.
- Plants purchased outside the recommended USDA growing zone are not covered by any replacement policy.
